When you arrive
Upon arrival at Tita's Cakes, a staff member will ask for your name. If there are any issues with your order, they may request additional details for verification. Please keep a copy of the receipt sent to your email, as it contains important information for a smooth pickup.
Running Late
Rest assured, should you happen to miss your designated pickup time, we will take the initiative to contact you and ensure that it has not slipped your mind. However, in all other instances, you have the flexibility to collect your order at any time before our closing hours.
Arriving Early
To maintain the utmost freshness, our cakes are prepared and carefully packaged each morning. Given the high volume of orders at Tita's Cakes, we regretfully cannot always accommodate changes to pickup times. It is important to note that certain orders may not be available for pickup until the designated time slot.
Picking Up For Someone Else?
If you are collecting an order on behalf of someone else, kindly ensure you have a copy of the receipt with you. The receipt contains all the essential information required to facilitate a seamless pickup process. This simple step will enhance the efficiency of order collection and minimise any potential delays.